Critical Information Summary

Last updated: 15 February 2026

Service overview

Link provides a local number that forwards inbound calls to the Link mobile app. The service is designed to make ongoing communication easier for families and approved contacts.

Plan inclusions

Plan details, billing cycle, and inclusions should be displayed exactly as configured in your customer portal.

Important conditions

Access and call setup timelines can vary by facility policies. Users should follow in-app setup guidance and maintain app notifications for incoming calls.

Support

Support is available through the Link app. Please include your account email and facility name when contacting us.