Financial Hardship Policy

Last updated: 15 February 2026

Our approach

We understand that keeping in contact can become difficult during financial pressure. Link aims to provide fair, respectful support pathways for customers experiencing hardship.

How to request help

Contact us through the Link app and select financial hardship support. Include your preferred contact method and a brief summary of your situation.

Available options

Depending on circumstances, support can include flexible payment arrangements or temporary account assistance. Outcomes are assessed case-by-case.

Review and updates

This policy is reviewed periodically. Updated terms will be published on this page.